By Josh Denton, SIOP Blogger
Recently, I gave ideas to a journalist writing how applicants can demonstrate they are concerned with the bottom line. Granted, people will be concerned about customer service, teamwork, and doing an overall good job. However, the journalist’s angle was informing job seekers how to be seen as bottom-line applicants. Examples he provided were an employee whose role is computer work, but helping other departments by using a forklift, and a CEO modeling good behavior by using public transportation. However, I think this mindset misses a few crucial points.
- Organizations need to have an inclusive culture that encourages positive changes in workplace strategy. This must start with leaders in the organization. Be it a CEO, a middle manager, or a department manager, the strategy is the same: encourage and offer flexibility for employees to fulfill desirable changes.
- Change from merely a profit-driven perspective to a customer-first mindset. Business’ primary purpose is to sell a product or service, not profits. Businesses sell to people, not organizations. Recognizing this is a key to fostering a positive customer experience.
- Reinforce positive employees who take the extra step to follow and, subsequently, lead the way towards positive organizational behaviors.
Limiting to only employees concerned with the bottom line can work so long as their frame of reference is on the organizational vision. With many factors affecting employee performance, choosing only the bottom-line trait will miss describing other traits an applicant or employee has that can help improve the organization’s mission.
As I ended my conversation with the journalist, I made sure to relate one final and extremely important point for the hiring process, whether employees are describing themselves as bottom-line oriented or not: selecting and developing psychologically healthy employees. I believe this to be one of the most important parts of hiring and organizational work. Working towards a positive mindset, stressors are easier to handle and the positive outlook will do wonders for each employee’s and the organization’s bottom line.