February 2014

Sun Mon Tue Wed Thu Fri Sat
            1
2 3 4 5 6 7 8
9 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28  

« Discussion Boards: Win-Win for Instructors and Students? | Main | A Role for Organization Psychologists in Disaster Response Efforts »

November 09, 2012

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a010536eb3c55970c017ee4d9645b970d

Listed below are links to weblogs that reference Could Monitoring of Emotions in Electronic Communications Be Used to Predict the Well-Being of Organizations?:

Comments

Hi fantastic blog! Does running a blog like this take a massive amount work? I have very little expertise in programming however I had been hoping to start my own blog in the near future. Anyway, if you have any suggestions or techniques for new blog owners please share. I understand this is off subject but I simply had to ask. Kudos!

You should take part in a contest for one of the finest websites on the net. I will highly recommend this web site!

Hello to all, the contents present at this website are genuinely awesome for people experience, well, keep up the good work fellows.

Hi there! Someone in my Facebook group shared this website with us so I came to give it a look. I'm definitely enjoying the information. I'm book-marking and will be tweeting this to my followers! Wonderful blog and outstanding design.

I am truly grateful to the holder of this website who has shared this enormous piece of writing at at this time.

Please let me know if you're looking for a writer for your site. You have some really good articles and I feel I would be a good asset. If you ever want to take some of the load off, I'd really like to write some content for your blog in exchange for a link back to mine. Please blast me an email if interested. Kudos!

Hi Carrie,

Thanks for the reply. I wonder if knowing the day-to-day mood changes of employees is worth anything to supervisors. Foremost, supervisors are traditionally poor at being therapists and handling the fluctuation of subordinates' daily interferences.

It is tough to extract sarcasm; plus, it is impossible to determine tone and infliction in emails. Perhaps these can be mitigated in data collection.

As for research, I think it is a great idea. Perhaps something will come of it later.

Josh

Hi Josh,
You make some great points about the limitations and challenges in this approach. Any method of data gathering has limitations, though, so we just need to study it and identify what they are. Then later we can consider the results of this new method of data gathering in context with other source of information, like we do today with many methods in I-O and HRM.
You asked; “what is your opinion of organizational use to electronically monitor employee well-being?” If it could be done in an ethical and legal way, then I can imagine many great uses. What if an algorithm was developed that monitored employees’ “mood” or “attitude” (as expressed in communications) over time. Then imagine that research studies revealed that the results correlated well with future performance as documented in standard performance management methods that we use and trust today. If that were true, then electronic communication monitoring may have an advantage to predict future performance and allow for intervention sooner (training, greater supervisor involvement/support, etc.). Much like how statistical process control works in quality monitoring in manufacturing, ongoing monitoring relative to normal baselines may help supervisors to know when something is an abberations (a bad day for example) vs. a statistically significant trend that needs attention. Supervisors could be alerted if an employee is trending up or down from their normal baseline attitude- automatically by the software.
I know many people think this is too “big brother”, it seems likely to me that in 1-2 generations people will no longer view constant monitoring with the negativity and fear that they do today. We are just not used to it yet. When the kids who have less need for privacy of today become the bosses of tomorrow, they are not going to view this type of monitoring in the same way that management today sees it.
Carrie

Just knowing that your communication was being monitored for emotion might cause you to 1. Fake happiness (most people who value their jobs would do this) 2. Avoid all emotionally revealing language or 3. Intentionally load your language with negativity (the disgruntled rebels).
Have you heard of "smile and move " initiatives? I think squelching negativity has positive effects even if it's not sincerely embraced by all.If the disgruntled few are encouraged to communicate professionally and to focus on solutions then all benefit. I'm interested in the impact of the "toxic "coworker on morale versus the "pollyanna ".

Part of the problem will be limited to those who use the technology and the segment of that population that express pleasure or displeasure with some organizational issue(s). I wonder if too much reliance on a sample of the organization would sway management to implement strategies when there is not a problem to begin with. This also assumes that management finds improving well-being to provide positive ROI.

What is your opinion of organizational use to electronically monitor employee well-being?

Thanks for the post.

Josh

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Visit SIOP On...

Facebook Twitter

Google News Feed

  • The news stories in this column have been gathered through the use of a Google News Feed. They are neither filtered nor endorsed by SIOP but aggregated automatically using specific search terms.
Blog powered by Typepad